Find answers to the most common questions about orders, shipping, returns, and more. If you still need help, don’t worry our support team is just a message away.
Delivery and shipping
How long will it take to receive my order?
Orders are handled within 0–1 business days (Monday to Friday). Once shipped, delivery typically takes 0–3 business days (Monday to Friday), depending on your location.
Yes! Once your order has shipped, you’ll receive a tracking number by email. You can use it on our Order Tracking page to follow your package in real time and see the latest delivery updates.
Returns and refunds
Can I return a product if I change my mind?
Yes, you can return your item within 30 days of receiving it, provided it is unused, in its original condition, and in the original packaging. Please note that return shipping costs are the customer’s responsibility. For full details and step-by-step instructions, please refer to our Returns & Refunds Policy.
How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are processed within 3 business days. The approved amount will be credited back to your original payment method. Depending on your bank or card issuer, it may take up to 7 days for the refund to appear in your account.
Payments and security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.
What can I do if my payment doesn’t go through?
First, double-check your payment details or try using a different method. If the issue continues, please contact your bank or reach out to our customer service team for assistance. You can also review our Payment Policy for more information.
If you don't find the answer to your question in our FAQ, please feel free to contact us by filling out the form on the Contact Us page or by emailing us directly at support@oliviagrace-fashion.com.
Company Information
Website Name: Olivia Grace-Fashion Company Name: Skyward Commerce Limited Address: 56 Lathlain Street, Belconnen, Australian Capital Territory, 2617, Australia Email: support@oliviagrace-fashion.com Contact form: Here Phone: +61 4 6815 4470 Company Number: 78178649
Customer Service Opening hours: Monday - Friday: 08:00 - 18:00 Saturday & Sunday: 10:00 - 16:00 (GMT+10:00) Australian Eastern Standard Time (Canberra) We aim to respond within one day.
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